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FAQ

SHOPPING

 

Do you ship all over the country?

Yes! We ship all over the United States.

 

How can I contact you?

You can message us anytime via our Help Center.
Our customer service department is staffed from 10 AM–7 PM daily. We reply to all customer service requests within 48 hours.

 

What happens after I order?

You will receive a receipt sent to your email. When your order dispatches, a delivery date is determined and we will send you a tracking number.

 
 

DELIVERY & RETURNS

 

How can I track my order?

Once your order ships, you will receive an email that includes a tracking number for the shipment. Use the given tracking number in the Track Your Order page.

 

Can I change the address of my order?

Once an order has been completed, we can only deliver the item to the shipping address that was originally provided.

 

How long does it take to ship my order?

Your order will be packaged, dispatched and shipped to you within 48 hours.


How long does it take to receive my order?

Shipping times varies according to your exact location, but on average it's 3-5 business days. Sometimes delays might occur due to various reasons out of our control like postage strikes, transit issues, etc..
In most cases, all orders are delivered in less than 1 business week.


It says my order has been delivered and I haven't received it. What should I do?

Please email our customer relations team at our Help Center with the subject line "Missing Order." We will work with the shipping provider to locate your package. If we are unable to locate the package, we will open a claim to investigate the matter. Please allow 3-5 days for a claim to be completed. We will contact you as soon as we have an update on the status of your package.

Our Guarantee

We stand behind our products. If you don't love it, exchanges & returns are free for 35 days.

35 Day Money-Back

Something wrong with your order? Get in touch and we'll return your money back.

Free US Delivery +$45

Expedited Shipping all over the states. Get your order in 3-8 business days.

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