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Shipping is always free on orders over $50. We'll do everything we can to get your order to you as fast as possible—usually within 10 to 18 days.

SHOPPING

 

Do you ship internationally?

We offer international shipping to over 92+ countries around the world!

 

How can I contact you?

You can email us anytime at customers@horizon77.co.
Our customer service department is staffed from 10 AM–7 PM ET daily. We reply to all customer service requests within 24 hours.

 

What happens after I order?

You will receive a receipt sent to your email. When your order ships, a delivery date is determined and we will send you a tracking number.

 
 

DELIVERY & RETURNS

 

How can I track my order?

Once your order ships, you will receive an email that includes a tracking number for the shipment. Use the given tracking number in the Track Your Order page.

 

Can I change the address of my order?

Once an order has been completed, we can only deliver the item to the shipping address that was originally provided.

 

How long does it take to ship my order?

Your order will be packaged, dispatched and shipped to you within 3 working days.


How long does it take to receive my order?

Shipping time will vary based on your country (on average 10-18 days), refer to our Shipping Information page for estimated times of arrival.


It says my order has been delivered and I haven't received it. What should I do?

Please email our customer relations team at customers@horizon77.co with the subject line "Missing Order." We will work with the shipping provider to locate your package. If we are unable to locate the package, we will open a claim to investigate the matter. Please allow 3-7 days for a claim to be completed. We will contact you as soon as we have an update on the status of your package.